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Contact Us
Satsuma Group logo
Contact Us

About Us

Our dynamic team is full of experts in the world of brand, PR and influencers and each of these Satsuma segments work together to deliver the whole creative package.

With us, you get all the big agency know-how, delivered with the enthusiasm of a boutique. And because we all work remotely, the office overheads of the traditional agency are not added on to our prices. You just pay for our expertise.

Our team includes multi-award-winning national newspaper journalists, leading marketing and internal communication strategists, sought-after designers and social media managers who are influencers in their own right.

We have worked on some of the world’s biggest brands delivering award-winning creative campaigns and we place your objectives at the forefront of absolutely everything we do for you.

This makes success something measurable.

Meet the Team

Ellen Widdup

Managing Director

Lauren Gardner

Head of PR

Clare O’Keefe

Head of Content

Kelly-Anne Byres

Finance Director

Lisa Smith

Lisa Smith

Account Manager

Kayley Flatt

Social Media Executive

Gemma Kent

Social Media Executive

Ben Tiffin

Website Designer

Join us

Could you be our next segment?

Our culture

Satsuma isn’t like other agencies. 

We attract the very best staff because we don’t insist they are geographically located on the doorstep of our agency headquarters in Suffolk. 

In fact, our spread across the UK functions better – allowing us to work with companies all over the country where we almost certainly have a member of staff nearby for those face-to-face meetings.

Not only do our team all work remotely but they work flexibly too.

This is because we trust our staff to deliver. On their own terms. In their own time. 

And because this gives them a better balanced work and home life, they give us – and our clients – 100% when they are online. 

Join us

We’re always looking for Satsuma segments so get in touch if you think you’d be a great fit for our team.

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Ellen Widdup

Ellen was a national newspaper journalist for more than a decade before starting her own PR agency.

First working as a reporter and news editor for the Evening Standard and The Daily Mail, she then wrote regularly for The Telegraph, The Times, The Sun, The Express, The Mirror and The Guardian and penned an award-winning column for the East Anglian Daily Times for more than five years.
Ellen moved into a consultancy role for a number of PR companies in 2010 and started her first agency in 2015.
Her company produced full brand repositioning statements, tone of voice and style guideline documents and internal communications strategies for Barings Asset Management, Capgemini, Vattenfall, Clarks Shoes, Volvo, Slater & Gordon and Great Ormond Street Hospital.
As a consultant, she has also developed and led award-winning PR, marketing and social media campaigns for businesses in a full range of sectors.
In 2021, she set up Satsuma Group, bringing together experts in the full range of creative services.

Lauren Gardner

Lauren worked as a journalist for a decade before moving into PR.

Her work has also won a succession of industry awards for PR in a range of sectors and she has developed growth strategies for our clients that have led to a host of impressive business awards too.
Lauren heads up account teams for a wide selection of clients at Satsuma, overseeing strategies to align campaigns with specific objectives.
Her work involves a large amount of operational management from planning projects to coordinating various teams, and from managing budgets to nurturing client relationships.
Lauren’s superb leadership abilities keeps teams focused and her attention to detail and dedication to her clients has facilitated a raft of word-of-mouth recommendations for Satsuma.
Her primary accounts are in education, construction, engineering, business services, legal and finance.

Clare O’Keefe

Clare is a former journalist who worked for eight years in regional newspapers.

First Health Correspondent and then on news desk at the Nottingham Post, she managed a large team of reporters across Nottingham.
Clare moved into PR after taking a role at the British Red Cross, concentrating primarily on media relations, social media and media training and managing all crisis communications.
During this time, her calm, kind and inquisitive nature helped her develop relationships with a large number of vulnerable people whose stories were told through powerful case studies which had a huge influence on fundraising.
Clare then moved into an internal communications role for the charity, which has nearly 30,000 volunteers and staff, and, as Internal Publications Manager, planned and delivered engaging content across all internal communications channels.
She edited the in-house bi-monthly magazine Life, working with a team of writers and graphic designers, produced weekly national updates and created content for the organisation’s intranet news service.  
She also mapped out content strategy, developed a content calendar, and managed standards and best practice to ensure consistent quality and tone of voice – all of which she continues to do for Satsuma.

Kelly-Anne Byres

Kelly-Anne Byres leads the financial planning, budgeting, forecasting and invoicing for the company.

A multi-award-winning businesswoman, Kelly has been recognised on a regional and national level for her skills and dedication.

One of Management Today’s 35 Women Under35, she boasts a level of business prowess which helps Satsuma deliver at its best.

Lisa Smith

Lisa Smith

Lisa has more than 15 years’ experience working in busy PR agencies and large international in-house teams, enhancing and nurturing companies’ reputations. 

She is a determined and confident communicator who consistently brings fresh ideas to the table and is passionate about transforming complex information into digestible stories. 

From financial services and construction, to technology and utilities, Lisa has wide and varied cross-industry experience. 

After graduating with a degree in Journalism, she moved into public relations following a successful internship with the communications team at British Gas. This is where she forged a love for media relations and all things comms-related. 

As a writer, her work has been published in the national press and contributed articles on parenting for The Independent, The Daily Mirror, and the national parenting website, BabyCentre.  

Kayley Flatt

Social Media Executive


Kayley is an experienced social media executive who worked as a marketing assistant for four years before joining Satsuma in March 2023.

She has a wealth of experience working for clients across the logistics, accountancy, print, hospitality and construction sectors as well as running accounts for a number of mental health charities.

Her work has seen her take social media accounts from 100 followers to 10,000 followers through organic content alone and her creative eye has helped her develop campaigns with graphic, video and photography elements that have resulted in epic impressions and engagement.

At Satsuma Kayley works on clients including McDonalds where she uses her superb TikTok skills to engage with younger audiences.

Gemma Kent

Social Media Executive

 

Gemma is a detail-orientated and enthusiastic social media executive who freelanced for eight years as a content creator before joining Satsuma in March 2023.

She worked as Assistant Editor for two B2B magazines for almost 10 years prior to this and then facilitated the launch of four websites for a well-known pub chain, produced all their content and ran their social media channels.

Always keen to learn, she has a French degree, an Annica Digital DMI and a DMI Pro qualification in Digital Marketing and is now looking to widen her skills in the digital marketing still further.

Gemma is highly organised and very creative and works across a number of our accounts.

Ben Tiffin

Website Designer

Ben has almost two decades of experience in the field of design.

He started his career as a graphic designer before moving into website design in 2006 and has worked with PR, marketing and creative agencies across London and the South East ever since.

An expert in Wordpress and highly proficient with HTML, CSS, Javascript, and Adobe Photoshop, he boasts a keen eye for detail and design and can create bespoke sites that work as well as they look.

At Satsuma he works closely with Rob and the pair scope out objectives, carrying out extensive research with a client to determine the site’s intended message before starting work on a design that supports it. 

As well as planning, creating, and coding web pages, he is involved in the technical and graphical aspects of pages that determine the look of the website as well as how it works – regardless of what type of device is being used. 

His artistic flair is coupled with expertise in web navigation and interactive media and all his work is true to a company’s branding.

Do you...

Want to be our next segment?

At Satsuma we are always on the lookout for new talent to join our team.

Are you an expert copywriter?

Perhaps you are a journalist looking for a better work life balance?

Are you a social media whizz with a flair for graphics?

Perhaps you are a designer who is sick of freelancing?

Whatever your skills, drop us a CV to hello@satsumagroup.co.uk and tell us how you could add some zest to our team. Our company is rapidly expanding and we want you to be part of the growth curve!