A full suite of
creative services

We have a range of tools and expertise at our disposal to elevate your brand. We offer the full spectrum of creative services to deliver memorable brand experiences, build – and protect – your reputation, help you stand out from the competition and project your values to your target audience. 

A range of services to nurture your reputation across every touchpoint

When we say that we’re a completely integrated agency, we mean exactly that. We help businesses realise their ambitions, objectives and growth strategies using the full range of creative services. And if you don’t know where to start, we can audit your current proposition and make recommendations to make your brand shine.

Innovative

Comprehensive creative communication services

Satsuma is a full-service creative agency of PR and internal communications strategists, content specialists, award-winning designers and developers, social media managers and digital marketing professionals. We have a range of tools and expertise at our disposal to elevate your brand and help meet your business objectives.

PR and media relations

Superb planning, compelling content and unbeatable relationships with the press. 

Internal communications

To help you connect to your most important stakeholders. 

Crisis communications

Strategies for reputation protection and recovery.

Press office

A fully staffed 24/7 press office to help you outsource your media department.

Copywriting

Memorable headlines, catchy ad copy, hard-hitting press releases and thought leadership. 

Award writing

Researching and writing awards in a range of sectors. 

Photography

From press shoots to site visits, portraits to events, we snap the moments that matter.

Videography

Experts in creating compelling content to engage, inspire and motivate your target audience.

Website design and build

From creating a new website to tweaking an existing one, we make your online shop front stand out.

Social media management

We convert social communications into bottom line results on the full range of platforms.

Digital marketing

From PPC and SEO to Facebook advertising and Google analytics.

Branding

Logo, brand voice, corporate literature, advertising design and other brand assets. 

Graphic design

Stationery, brochures, advertisements, signage and magazine production.

Animation

Award-winning animation and illustration to bring a brand to life. 

Media training

Led by newspaper journalists with courses in interview technique and crisis communications. 

“Satsuma has delivered everything we required and more – and we have seen tangible results including impressive national and regional media coverage, an increase in social media engagement, a clear tone of voice across all our communications and a raft of awards.”
Andrew Jay CEO Anderson
“The team launched our internal newsletter and was able to translate technical content into compelling copy for our readership, all aligned to the firm’s brand guidelines and values. The finished result was highly professional and well received by all.”
Jane DrewHead of Corporate Communications at Baring Asset Management.
“Satsuma Group have been a breath of fresh air. They have taken time to understand our industry, our business and our customers. They have developed a superb PR and marketing strategy and provide regular feedback on targets and progress.”
Andrew DiverHead of Tax, Beatons Group
“What we love about working with the Satsuma team is that no idea is too abstract, and they actively work with us to make our ideas happen. “When we have needed to use their services for high risk situations, they have worked with us to develop crisis communications and we have always ended up with the situation being handled as discreetly as possible.”
Alexandra DuffetyChief Operating Officer, Diocese of Ely Multi Academy Trust (DEMAT)
“Satsuma provided excellent project management, creative brand development, stunning photography and high-quality product and asset development. We couldn’t be happier with their work. They have been truly creative and thought ‘outside of box’ at all times.”
Kay Bonning-SchmittEconomic Development – Project Officer, East Suffolk Council
“We drafted in the support of Satsuma as maternity cover for our PR Manager. The work has been invaluable in what has been a time of real transition for the business as a whole, following the arrival of a new CEO.”
Ellis OrchardPR Manager at Fred. Olsen Cruise Lines
“Our colleagues at Satsuma are doing a great job of increasing our social media profile and we’ve seen increasing alignment with our messaging and positioning which is also evident in press releases and articles and gives us a strong basis from which to further develop our collaboration.”
Celia GreavesCEO, Hydrogen Energy Association
“Satsuma have plenty of knowledge and expertise in the built environment and their contacts have proved invaluable to our organisation. We know they are a safe pair of hands and we rely on them to maintain our reputation in Suffolk and beyond.”
Shaun Soanes Partner, Nicholas Jacob Architects
“Our relationship with Satsuma is a dream. We ping them juicy titbits and they turn our mumblings into absolutely banging, supremely well-articulated press releases that never fail in getting us coverage.”
Rebecca May MarstonCo-founder, Dora Brown
“The team at Satsuma are smart, flexible and experts in their field. They are professional, friendly, reliable and fun to work with. Having so many experts under one roof makes it easy for to navigate business challenges.”
Abbie JacksonFounder, This is Glow
"Satsuma has taken a refreshing look at my business and understood the implications of running a franchise of a huge global brand on a local level. I haven’t found any other PR company who has been able to do this so well."
Kevin Foleyowner of 16 branches of McDonalds
“Our work with Satsuma has been a breath of fresh air. Exceptionally professional and with an ability to dig deep into – and understand – our perspective. They achieved great results quickly, including TV coverage within weeks of starting. Highly recommended.”
Simon GlenisterCEO, Noise Solution
“Superbly turned legal jargon into communications that customers would actually understand and devised a tone of voice that aligned with our new brand identity. This team communicates in a way that explains why something is important and relevant, rather than just imparting facts.”
Alison Jackson-CarterHead of Media and Communications, Slater & Gordon
"Satsuma has the vitamin C to supercharge your communications!”
Tom WestCEO and Founder of RentMy
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FAQs

Here are some common questions on our services and what to expect when working with us

We offer a full suite of creative services specialising in PR, brand development, social media management, marketing, graphic design, website design and build, and content creation.

We help businesses enhance their visibility, engage their target audience, and build strong, consistent brands through tailored PR, marketing strategies, and creative content.

Yes, we work with businesses of all sizes, from small startups to established enterprises, tailoring our services to meet your unique needs.

We have experience working across a variety of industries, including public sector, education, healthcare, technology, renewables, finance, entertainment and hospitality. Our approach is adaptable to any sector and we thrive on the diversity of our client work.

Absolutely! We offer custom website design and development services, ensuring your website is functional, user-friendly, and reflects your brand’s identity.

We measure success through metrics like media coverage, audience engagement, and website traffic. We also track leads and conversions resulting from the campaign. We use a range of tools to help measure ROI accurately and provide monthly reports outlining successes.

We manage all major social media platforms, including Facebook, Instagram, LinkedIn, X, TikTok and others, based on your business’s needs and target audience. We will work out the most appropriate channels for your business and develop strategies for maximum impact.

Pricing varies depending on the services you require. In some cases we will quote you a project fee and in others we will work on a monthly retainer. A retainer is a set amount of time per month to deliver a range of activity. This means you always pay the same amount and we flex our services to meet your requirements. We also offer flexible packages and can provide a custom quote based on your needs and/or budget.

Yes, this is an area we excel in! We create a wide range of content, including blog posts, articles, videos, social media posts, and more to engage your audience and support your brand. We also provide videography and photography services, animation and illustration.

Yes, we provide ongoing support and maintenance to ensure your website remains up-to-date, secure, and fully functional.

Yes, we offer brand strategy services to refresh and align your branding, ensuring it resonates with your target audience and stands out in your market. We have a superb graphic design team who will work on your visual assets and a content strategy team who can develop a brand voice and style guide bespoke to you

Contact Us

Getting started is simple. Contact us for chat, and we’ll discuss your objectives and business goals and how we can help you achieve them. We can then put together a proposal for your consideration.

Yes, we value collaboration and ensure you are involved at every step to make sure the final results align with your vision and goals. We also involve you in sign off processes, but you can be involved as much or as little as you want. In some cases, we manage the social media content for clients from start to finish and they don’t lift a finger – they just see the results in terms of lead generation.

Yes, we can help with one-time projects, whether it’s a website redesign, a PR campaign, or a content creation project.

Yes, we provide crisis communications support to help manage and protect your brand’s reputation during challenging situations. Our team include media law-trained journalists who can help you navigate court cases, criminal investigations and other situations that threaten the stability of your brand. We will work with you to develop clear messaging and navigate any potential PR issues.

Yes, we offer media training to help you, and your senior team effectively handle interviews and interactions with the press. We provide guidance on messaging, presentation, and managing difficult questions. These are run by fully qualified journalists.

Yes, we provide content auditing to assess the effectiveness of your existing content. We analyse performance, identify gaps, and offer recommendations for improving content strategy to better engage your audience and achieve your business goals.

Still have questions?

Get in touch. We are always happy to talk

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